Please rest assured that your kind words will be passed to our team, who are always very pleased and motivated to hear when our guests voice their appreciation. ![]() It was a great pleasure having you as our guest and to learn that you enjoyed your stay with us! Your kind compliments about our services and staff, especially to GAM in particular are highly appreciated. On the whole these are minor things though, it's a five star hotel alright but could be almost perfect with some very small changes!!…ĭear AlexanderM330, Thank you very much for taking the time to share your experience of your recent stay. ![]() It's unusual to find dim sum for breakfast, so it was something we were excited about, but they were really not as expected, very small and tasteless. The pool felt like a bath and really needs to be cooled, something that was also apparent when staying in the pool access rooms - so I didn't see the value in doing so!! Also there didn't seem to be to much of a vibe music wise in the pool bar area, apparently the music was controlled by some internal system in the hotel, so then you are only really left with the outside bar for entertainment which was great location wise, but the beers on tap were all luke warm! Oh dear! Food wise, the breakfast was very good on the whole however the bacon was terrible ( despite notifying the staff on day one, it remained so throughout the duration of the trip, just strips of pure fat) the orange juice was not fresh, also the dim sum which I much looked forward to was a miss. I noticed that it could get crammed full quite easily despite the fact that there appears to be an enormous green space around the corner not being occupied for anything. I have to say that the pool and pool bar area was also a disappointment. Unfortunately the attitude of the staff at the 7-11 was generally pretty terrible ( not the hotels fault) We stayed nine days here, so naturally not everything can be perfect. Location is very good, with a pharmacy and massage centre downstairs as well as a 7-11. The one miss with the room were the showers - designed wonderfully but often very difficult to operate and get hot water! The food generally was also very good, particularly the pizzas and steaks! ( Actually one steak was fantastic, and the other not so much. The room is beautifully designed and appointed as well as pretty funky! Hotel is also very clean and organized activities for us meticulously. Bright smiles greet you wherever you go ( shout out to Gam Gam and nice!). There are some great things about this hotel! For one, the service was exceptional. ![]() I would absolutely stay here again, and will eventually return. I cant comment on the breakfast as we chose to eat out, but from what I can see it looked great. the pool was amazing, every member of staff that we encountered were friendly which makes the stay special. The rooms were spotless, well equipped and everything you expect. I also met the GM on check in which again is rare as GMs arr usually offices based, I apologies I didn't catch your name but it was a pleasure to meet you. The lady on the reception I believe her name was Oil, I have to say she is a credit to the hotel and IHG, she was friendly and helpful always smiling throughout the check in process, and this really is a rare quality indeed I stay in many hotels for business and pleasure and some check in experience are very robotic, so please pass on my gratitude to Oil. check in was quick and efficient just what you need after a long journey. We stayed at the hotel Indigo as part of our anniversary back in June.
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